The first fight with Time Warner Cable is over, they’ve suspended their tiered bandwidth usage pricing plan for the foreseeable future to educate their customers.  This doesn’t mean we’re done though.  It’s more important now than ever to continue the fight to make sure this doesn’t ever happen. They still plan on going forward with [...]

Why in the world should you make things difficult for your consumers? Why make them wait, why inconvenience them?

I don’t have an answer, I’d be willing to bet nobody does, but they still do it!

I had two crappy customer service experiences in the past few weeks which iritated me very much. The first [...]

What is with all these partial article feeds? I know the discussion has been beat to death and nobody really has a definitive answer of whats better. Honestly though, isn’t that definitive in itself? The fact that it doesn’t really matter either way and people (LIKE ME) get irritated at having [...]

He who wishes to secure the good of others, has already secured his own. ~Confucius

We are affected by Customer Service more than once every day. It makes a difference when you get your coffee in the morning, it matters when you fill your gas tank on your way home and when you [...]

After working at Wegmans for so long I’m Customer-Service-Spoiled. I think all consumers should expect a high level of Customer Satisfaction. I regularly read a blog entirely about Customer service experiences with different companies. Recently they posted a message about why you shouldn’t sue your customers. It’s worth a [...]